HELP
Complete User Tutorial
Follow the steps for your account type.
Residents
- Create an account, verify your email, and choose Resident during profile setup.
- Complete your address, municipality, contact number and profile picture.
- Open Search Service. Matches are sorted by municipality distance first, then skill, ratings, and completed jobs.
- Open a provider profile from the search card to review contact details, experience, and bio.
- Choose a green available date on the calendar, add your service address and notes, then submit a booking.
- Wait for the provider to accept. Once accepted, open Payments and pay the 50% downpayment.
- After the work is done, confirm completion and pay the final 50% balance.
- Open Reviews to rate the provider after final payment.
- Messages unlock only after booking so conversations stay tied to real appointments.
Service Providers
- Create an account, verify your email, and choose Service Provider during profile setup.
- Upload your profile picture, valid ID, proof of work, main skill, experience, and optional certificate.
- Wait for admin verification. If rejected, use Edit submitted profile on the pending page and resubmit changes.
- After approval, open Service Management and add services with skill, municipality, price, description, and future availability dates.
- Open Bookings to view resident profile details, accept or reject new requests, and track payment status.
- You will receive notifications and email updates when downpayment or final payment is completed.
- Use Messages to reply to booked residents or guest inquiries. Resident profile pictures appear in message threads.
- Use Profile to review all uploaded documents and update your public provider information.
- Use Payments and Reviews to monitor earnings and resident feedback.