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Complete User Tutorial

Follow the steps for your account type.

Residents

  1. Create an account, verify your email, and choose Resident during profile setup.
  2. Complete your address, municipality, contact number and profile picture.
  3. Open Search Service. Matches are sorted by municipality distance first, then skill, ratings, and completed jobs.
  4. Open a provider profile from the search card to review contact details, experience, and bio.
  5. Choose a green available date on the calendar, add your service address and notes, then submit a booking.
  6. Wait for the provider to accept. Once accepted, open Payments and pay the 50% downpayment.
  7. After the work is done, confirm completion and pay the final 50% balance.
  8. Open Reviews to rate the provider after final payment.
  9. Messages unlock only after booking so conversations stay tied to real appointments.

Service Providers

  1. Create an account, verify your email, and choose Service Provider during profile setup.
  2. Upload your profile picture, valid ID, proof of work, main skill, experience, and optional certificate.
  3. Wait for admin verification. If rejected, use Edit submitted profile on the pending page and resubmit changes.
  4. After approval, open Service Management and add services with skill, municipality, price, description, and future availability dates.
  5. Open Bookings to view resident profile details, accept or reject new requests, and track payment status.
  6. You will receive notifications and email updates when downpayment or final payment is completed.
  7. Use Messages to reply to booked residents or guest inquiries. Resident profile pictures appear in message threads.
  8. Use Profile to review all uploaded documents and update your public provider information.
  9. Use Payments and Reviews to monitor earnings and resident feedback.